Chief Customer Officer
Sacramento, California, United States
Brandy Bolden is the Chief Customer Officer at SMUD. She is responsible customer experience delivery across SMUD's residential and commercial customer segments. She provides leadership and oversight of customer operations including customer care and revenue management, business intelligence, strategic account management, customer experience and segmentation strategy, channel management, and special assistance initiatives. She is also responsible for commercial development, business attraction and retention and oversees Community Energy Services, which provides services and support for community choice aggregators.
Brandy’s career spans over 25 years of operational leadership in both the public and private sectors. Since joining SMUD in 2003, Brandy has led several enterprise-wide initiatives including the deployment of smart meters, the implementation of time-of-day rates, and customer facing technologies that maximized operational benefits and improved overall customer experience. Under Brandy’s leadership, SMUD successfully implemented key customer and community initiatives including SMUD's Community Impact Plan which ensures no community is left behind in the transition to a zero carbon clean energy future.
Tuesday, September 12, 2023
11:00 AM – 12:00 PM PDT